Terms & Conditions

Please read the following terms and conditions of use before using this website.

This website is operated by Footloose Shoes and is hosted by Lightspeed to provide online e-commerce services. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Failure to abide by the following terms and conditions will result in the termination of your service.

Read our shipping and returns policy here.

DISCLAIMER AND WARRANTIES

This website and the materials and products on this website are provided "as is." Footloose Shoes does not represent or warrant that the functions of this website will be uninterrupted, timely, or error-free, that defects will be corrected, or that this website or the server that makes the website available are free of viruses.

All inventory available for online order are shared with Footloose Shoe's in-store inventory. Products have most likely experienced light wear inside our storefront location on hardwood floors. Any light scuffing on soles due to indoor trying on is not considered damage nor is warrant for return. We do our best to accurately photograph and represent products on our e-commerce website, but due to the nature of our goods, all individual items are subject to slight variations (such as colour and fit); furthermore, we can not control or guarantee that your computer monitor's display of colours is accurate to reality. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Fit and comfort are never guaranteed as every foot, gait, lifestyle, and shoe are unique. Footloose Shoes does not provide product warranties of any kind. Any product warranties are defined and provided by the individual product brand and distributor, and are not the responsibility of Footloose Shoes. Each brand and distributor reserves the right to determine what is and is not considered a flaw or factory defect in their product, and reserves the right to determine the time limitation of their warranty policy. Our brands may not warrant discontinued or discounted products.

NOTIFICATIONS

Footloose Shoes may deliver notice to you by means of electronic mail regarding your purchases, or may send you updates if you have subscribed to the newsletter.

MODIFICATIONS TO SERVICES AND PRICES

Prices are subject to change without notice. Footloose Shoes does not offer price adjustments in the case that an item's price changes after purchase. All product descriptions are subject to change at the sole discretion of Footloose Shoes.

Certain products or services may be available exclusively online through our website or exclusively in store at our Victoria location. We reserve the right to discontinue any product or service at any time.

Footloose Shoes reserves the right to deny service to any customer at any time or to cancel any orders. We reserve the right to limit our e-commerce services according to geographical region. Shipping of online purchases on our website are currently limited to Canada and the United States due to the small, local, brick and mortar nature of Footloose Shoes. 

ACCURACY OF BILLING AND SHIPPING INFORMATION

It is your responsibility to provide current, complete, and accurate purchase and account information for all purchases made on our website. And, it is your responsibility to promptly update account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Footloose Shoes does not assume liability for any inaccurate information provided by the customer. Please double check the accuracy of your billing and shipping information before placing your confirming your placed order.

RISK OF LOSS

All purchases from Footloose Shoes are made in accordance to a shipment contract. Therefore, the risk of loss and title for said purchases are transferred to the customer upon our passing on of the item(s) to the carrier—Canada Post. All packages come with up to $100.00 of insurance and a tracking number with Canada Post.

ERRORS AND INACCURACIES 

There may occasionally be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without notice. We also reserve the right to cancel orders if any information provided in the service is inaccurate.

THIRD-PARTY LINKS

Certain content on our website may include third-party links or material for whatever reason. Footloose Shoes has no control over these linked sites, all of which have separate privacy policies and data collection. Footloose Shoes has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites.